Online Repair Request


Welcome to Lenovo Repair Request Online Submission System. If you have any issues when using your Lenovo products,
please create a case by submitting the information required below. Our engineer will contact you to assist.
  • Agent supporting hours: 9:00 a.m. to 6:00 p.m., Monday to Friday except public holidays
  • Supporting products: ThinkPad, ThinkCentre
  • Supporting country: South Africa

    • Indicate required field
    Country * Required field cannot be left blank
    Name * Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.) Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    Phone number * Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    We may need to contact you for troubleshooting purpose. Please make sure the number you entered is correct.
    Email Address * Your email address entered is invalid. Please try again Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    We will send you a confirmation email. Please make sure the email you entered is correct.
    City Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    Address Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)


    Select a product
    Product line * Required field cannot be left blank
    Family * Required field cannot be left blank
    What is your Product number (MTM) *
    E.g. 7812AB3 Your MTM entered is invalid. Please try again Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    What is your serial number (SN) *
    E.g. 2668KHU Your SN entered is invalid. Please try again Required field cannot be left blank The content contains malicious code, please try again! (MaxLength is 8000.)
    To help us proceed your request quickly, please make sure your product information is valid and correct.
    >> How do I find my product SN/MTM?
    >> How do I check my warranty?


    Describe your problem
    Select a problem area *
    Required field cannot be left blank
    What is your operating system?*
    Required field cannot be left blank
    Problem description*
    (MaxLength is 8000.) Required field cannot be left blank The content contains malicious code, please try again!
    Please provide previous troubleshooting steps, or information that can help engineer assist you.
    (MaxLength is 8000.) The content contains malicious code, please try again!
    Any system change before the unit becomes dysfunctional (installation of SW, settings, cabling, etc.)?
    (MaxLength is 8000.) The content contains malicious code, please try again!


    Preferred callback time *
    We might callback you for the next steps. Please select a preferred callback duration.
    Required field cannot be left blank Required field cannot be left blank Required field cannot be left blank Required field cannot be left blank The callback date is invalid. Please try again. The callback time selected is invalid, please try again. Please be noted that our working day is from Monday to Friday.
    The purchase date is invalid. Please try again
    Important note:

    Your satisfaction is very important to us. Please be informed that this case may be monitored and recorded for quality and training purposes. You may receive an Email survey to rate your experience with our service.

    By clicking the "Submit" button below, I certify that I have read and agree to the Lenovo Terms of use and Lenovo Privacy Policy, and to receive request related communications from Lenovo electronically.

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